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Privacy

Your privacy matters

Dexibit is an analytics solution as a service from Dexibit Limited, primarily provided for cultural institutions.

In visiting a Dexibit enabled institution onsite or online, we may collect usage information about your visit on the institution’s behalf, to assist them in better understanding and improving the experience for all visitors. See our visitor privacy statement for more information on what this means for you.

We are committed to privacy and this information provides you with a guide to how we will treat your information. This policy was last updated 20th January 2017. We reserve the right to change this policy from time to time. This policy, and any amendments, will apply from the date it is published here.

What information Dexibit uses and how

By registering for, purchasing or using our products and services, you may directly share your information with us in the following ways:

  • Visiting our website or using our web app
  • Using one of our mobile apps
  • Interacting with our social media accounts
  • Registering to trial Dexibit
  • Purchasing Dexibit products and services

When you visit our website (including logging into the Dexibit web app), use a Dexibit app or interact with a Dexibit social media account, we may record information about your usage, including what pages you visited, what actions you took and your location. We monitor this information to enable you to see location relevant content and to make our service better for you. When you register for a free trial or register as or on behalf of a new customer, we will collect and store personal information such as your name, company and contact details. We will use this information to provide you with marketing information, follow up with you on your experience with Dexibit and to enable you to log into the service. When you buy Dexibit products and services, we will record personal information with your registration and collect your billing details. We will use this information to allow you to buy Dexibit and enable you to log into the service.

Please note we use cookies and may identify your IP address. If you download a Dexibit mobile app, we will record general information on your download. You may choose to share your personal information with us, including your name, contact information and payment details. We will let you know what we will use that information for, and check with you before sharing this information.

We won’t rent or sell your personal information to third parties for promotional purposes. However, if we are required by law or if we believe it necessary to protect our rights, we may disclose your information to a legal process or proceeding.

Any questions about your privacy at your institution should be directed to the institution in the first instance.

Your contact details

When you interact with Dexibit, register or buy our products and services as a business, we will contact you from time to time with information about our products and services and use your contact details to provide you with our services. We will ask you before we use your contact details to provide you with other, non service related information. If you do not wish to receive non service related information, you can contact us to unsubscribe from this at any time.

Your rights and responsibilities

You can always choose not to use Dexibit or not to share your personal information.

You can always contact us to:

  • Access your own personally identifiable information
  • Make amendments to your own personally identifiable information
  • Ask us to remove your own personally identifiable information

You can also file a query if you need to clarify any aspect of our privacy policy or make a complaint if you are unhappy about the way we have treated your own personally identifiable information.

What you need to do:

  • Make sure to keep your password safe and notify us as soon as you are aware it may be at risk
  • Be responsible for keeping your information up to date
  • If you ever need to share information with us on another person (such as adding new users or inviting a friend), you need to make that person aware and ensure you have their consent

Internet transmission

Because our website, app and online service are cloud services, you need to be aware this means your data will be transmitted across the Internet and stored in our servers. Our servers are hosted with a third party, however they do not have access to your personal information. As we are a global business, we may need to send your information to various countries including New Zealand and the United States. We have taken steps to protect your information, however the security of information on the Internet cannot be guaranteed. If you are not satisfied with this risk, you should not share your information with us.