#ReopenRun – visiting reopening attractions

As attractions start to open, join Angie and Cece as they explore Dexibit’s hometown in Auckland, New Zealand to see how various venues are operating post lockdown for COVID-19, capturing the visitor point of view plus leadership interviews behind the scenes.

Has your venue reopened yet? Join us with the hashtag #ReopenRun.

#ReopenRun introduction

To understand the context of the health, economic and regulatory environment these venues are opening into, get a quick download on New Zealand’s COVID-19 approach and results. New Zealand achieved ‘elimination’ status with a hard and fast lockdown and at the time of filming is at ‘Alert Level 2’, whereby businesses and schools may operate, but physical distancing, capacity constraints, contact tracing and other health measures are in place.

This week: LIVE Ask us anything about #ReopenRun

Have any questions about what Angie and Cece have seen on the #ReopenRun video series? We’re hosting a LIVE session on Wednesday 3 June at 4PM EST to answer them! From capacity management, protective equipment, creative signage, and cleaning schedules to hand sanitizer and the infamous Sky Tower jump – ask them anything!

Don’t forget to click the ‘Set reminder’ button on Youtube and schedule it into your calendars.

MOTAT

For the kid in all of us, Cece climbs all over MOTAT to explore every inch of its visitor experience across two sites after a staged reopening, navigating a split ticket and multi site contact tracing. Plus, we talk to Sarah Sommerville, Public Programmes Manager about offer repricing, education programs, older volunteers, touch interactives … and MOTAT’s genius drive in movies!

Sky Tower

Sky Tower is an observation deck and bungy experience nestled in the Sky City entertainment precinct, complete with restaurants, bars, a hotel and casino. We were impressed by Sky City’s branded health and safety campaign and excellent signage. Plus, we go behind the scenes to talk to Sky Tower Manager William Surya, before taking a leap off the side of the Tower with AJ Hackett’s bungy team!

Auckland Museum

We’re at Auckland War Memorial Museum Tāmaki Paenga Hira for reopening day and witness the pōwhiri (welcome ceremony).  The Museum are using a virtual queue system for capacity and line management plus contact tracing, along with visitor wayfinding controls plus restrictions for exhibitions and interactives. We talk to David Reeves, Director Collections and Research about adapting cultural practices for COVID-19, accessioning during a pandemic and going digital with audience engagement.

SEALIFE Kelly Tarltons

SEALIFE Kelly Tarltons is an underground aquarium on Auckland’s waterfront with a rich history, where the team have done an outstanding job of communicating expectations to guests and optimizing capacity using visitor journey flow. Cece gets up close with a few feathered friends on the ice and catches up with General Manager Dan Henderson on the Aquarium’s operations over lockdown and lessons learned from the Merlin Entertainments family.

Auckland Art Gallery

When New Zealand reopened, not all venues decided to open straight away, with Auckland Art Gallery Toi o Tāmaki being one of those. As the Gallery announced its reopening for 13th June, Cece gets an inside peek at what awaits its visitors and discusses leadership considerations and the future of blockbuster exhibitions with Director Kirsten Paisley.

Rainbows End

Angie and Cece head out to Auckland’s largest theme park, Rainbows End. Chief Executive Officer Karen Crabb explains the thinking behind compulsory Personal Protective Equipment (PPE) for staff, the intricacies of bag checks at a distance, a move to contactless payment and new safe ride procedures for guests.

Auckland Library

Cece heads into the Auckland Library Ngā Pātaka Kōrero o Tāmaki Makaurau to ask what happens to books when we return them, to hear about how librarians have been checking up on the elderly during lockdown and to peek into the Library’s basement! Plus, hear about resource balancing for librarians on reopening, physically distancing shelves and continuing online innovation with Rhion Munro, Team Leader – Unique Experiences.

Check back in soon to follow Angie and Cece as they next visit Stardome Observatory, Auckland Zoo, Eden Park stadium and more. If you’d like to have us ask a question or check in on a particular aspect of the visitor experience, email info@dexibit.com.