Premium: support articles

Predict and analyze visitor behavior with forecasts, insights, dashboards and reports backed by a visualization library referencing a variety of integrations.

 

Getting started

SOLUTION FUNCTIONALITY

With Dexibit Premium you can: 

  • Personalize dashboards
  • Automate reporting
  • Explore advanced insights
  • Forecast predictions
  • Browse visualizations from the library
  • Upload data
  • Manage a variety of integrations
  • Add context in the almanac
  • Govern data operations
  • Access the data lab*

Plus access your data concierge.

Further add ons are available to provide:

  1. Outbound data access via an Application Programming Interface (API)
  2. Enhanced data frequency
  3. Dedicated ongoing support services for assistance with data administration
  4. Service level agreements for integrations and support
  5. Other environments (such as a sandbox)
  6. Portfolio mode
  7. External user access

*Select add on

Users (4)

If you’re logging into Dexibit for the first time, refer to your inbox for your user invitation and details. If you haven’t received an invitation, ask your Account Administrator or contact us for help.

To login to Dexibit, go to login.dexibit.com or click ‘Login’ from the top right of dexibit.com, enter your name and password and click Login.

For security, you’ll need a complex password for your Dexibit login. After three failed attempts, your user account will be locked. If your account is locked, ask your Account Administrator to reset it or contact us for help.

 

To manage your user profile, click on the down arrow under your name at the top left. From here, you can adjust your name, email and profile picture. Click Update Details when complete.

On the preferences tab, you can adjust your regional settings such as your timezone and measurement system. Click Update Details when complete.

To logout of Dexibit, click on the down arrow under your name at the top left, then click Sign out.

To change your password, click on the down arrow under your name at the top left.

From here, click Change password. On the pop up modal, enter your new password and confirm the entry.

 

Once ready, click OK to continue or Cancel to exit.

Load More

Dashboard (10)

To navigate to the Dashboard module, select the Dashboard module from the left hand menu.

In order to support Dashboards that load quickly, the number of visualizations on each Dashboard is limited to 12. For working with lots of visualizations, we recommend using dashboard templates to switch between various dashboards.

To add, change or delete visualizations from your dashboard, click the Dashboard right hand side pull out panel.

 

On this panel, you can flip between two tabs to display the visualizations on your dashboard or to browse the catalog of the visualization library to add more.

For visualizations on your dashboard, you can click the up or down arrows to change their order, or click the cross to delete a visualization from your dashboard.

To search the visualization library for a visualization to add, flip the tab to the catalog view, enter a search term and enter. Click the plus to add a visualization to your dashboard (a yellow tick indicates the visualization has been added).

Once you’ve edited your dashboard, click the refresh arrows to reload.

To edit the date range of data displayed:

  • Click the calendar icon on the top right hand corner
  • Select a From date
  • Select a To date (your To date will need to be following your From date)
  • Click OK
  • Once you have made a selection, your screen will refresh.

If you are viewing data for over a year at a time, a message may display to indicate you are viewing a long period of data.

To download raw data from any visualization, click the download icon on the top right of a visualization. The data will download a CSV file to your desktop.

To expand a visualization, click on the expansion arrows cog icon at the top right of visualizations in a dashboard, insight, forecast or simulation.

From there, for select master visualizations, you can view summary and periodic totals for weeks, months, quarters and years, including downloading this data.

To save your current dashboard view as a template, click the Dashboard right hand side pull out panel.

Scroll to the bottom on this panel and click the save icon.

From there, select whether you’d like to save a new template or overwrite an existing template. You’ll need to nominate a template name, and select whether you’d like the template to be available to just you privately as a user, or if you’d like to share the template with other users in your account. Only administrators can create templates for others to use.

To delete a template, select an existing template and a delete button will appear.

When you’re ready, click OK to complete or Cancel to exit.

To apply a template to your dashboard, click the Dashboard right hand side pull out panel.

Scroll to the bottom on this panel and click the load template (pages) icon.

From the pop up modal, select the dashboard you wish to apply. Global templates available to all Dexibit users will appear first, followed by account templates available to your user group, followed by templates you have saved for your personal use (scroll to access the entire list).

When you’re ready, click OK to complete or Cancel to exit. If you already have a dashboard personalized, you may be prompted to be sure you want to overwrite your current view.

To clear your template by deleting all visualizations, click the Dashboard right hand side pull out panel.

Scroll to the bottom on this panel and click the delete (trash) icon.

You may be prompted to be sure you want to delete your current view.

When you’re ready, click Yes to complete or No to cancel.

To adjust a visualization’s appearance, click on the visualization control graph icon at the top right of select ‘Master’ visualizations.

From there, you can configure the chart appearance:

  • Which data series you wish to display on the visualization
  • What chart type you wish to choose (area, bar, line or spline; including whether to stack area charts)
  • Whether you wish to display the visualization’s labels, where the actual numeric value will display above the data
  • Whether you wish to display the visualization’s markers, where shapes will appear on the series for each data point on a series
  • Whether you wish to overlay visitation
  • Whether you wish to overlay the almanac calendar items
  • The granularity of data to display (daily, weekly, monthly, quarterly or yearly)

You can also reset a visualization back to its default settings. Click OK once complete, or cancel.

To apply a query to a visualization, click on the query cog icon at the top right of visualizations of select data series:

  • In a dashboard, the query will apply to the entire dashboard
  • In a report, the query will apply to the select visualization

Queries are common to all users within a venue and can only be edited by administration users.

From there, you can create a new query, edit an existing query, or edit the default query (which applies for all users, until they select an alternate query), choosing which data categories should display (for example with ticketing data, which products). You can also reset your view back to the default query. Click OK once complete, or cancel. Your view will refresh to apply the change.

Load More

Reporting (16)

To navigate to the Reporting module, select the Reporting module from the left hand menu.

To create a new report, from the Reporting module, click the New report icon. Only administrator users can manage reports.

On the pop up modal, enter your report title, plus:

  • Choose to work from an existing report template, or start from a blank page.
  • Select the default reporting period of the data you wish to view for the entire report (for example, if you’d like to view data across the month by default), which can be adjusted later to differ on a per visualization basis.
  • Check if you’d like to schedule report emails, if so:
    • Select how often you’d like your report to run
    • Enter when you’d like your first report to be sent
    • Choose if you’d like to add a lag when automatically sending reports (for example, if you want your report to hold 48 hours before being sent if you’re waiting for manual data to be entered)
    • List the email addresses you’d like to receive a copy of your report
  • Check if you’d like to restrict access to your report (it will be hidden by default from other users and you can choose to share your report with others later once your report has been created)
  • Upload an image if desired (we recommend 100 x 150 pixels in .jpg or .png format)

When you’re ready, click OK to complete or Cancel to close.

To edit an existing report, simply click the report you wish to access. Only administrator users can manage reports.

A report design can comprise multiple pages. A page can be made up of two styles:

  • A grid (up to 3 rows, each with up to 3 column widths)
  • A full page expnaded view (a single cell, especially useful for master visualizations with summary statistics and periodic totals)

To add a page, click the add page button from the top header menu.

In the pop up modal, you will need to choose whether your page style type. Click OK to continue, or Cancel to exit.

To reorder your page, once you are on the page you wish to reorder, click the reorder page button from the top header menu (shown with a cog icon). In the pop up modal, choose the new page number for your current page. Click OK to continue, or Cancel to exit.

To navigate to a page, select the page number from the top header menu.

To delete a page, click the delete page button from the top header menu.

The structure of the report design canvas is set using rows. Up to 3 rows can be added per page. A row can be made up of various column widths:

  • Full width row
  • 1/3 width + 2/3 width
  • 2/3 width + 1/3 width
  • 1/3 width + 1/3 width + 1/3 width (default)
  • Note: to insert a full page (full length column x full width row), add a new ‘full’ page

To insert a row, click the row width button of your choice from the top header menu. Your row will appear at the bottom of your report.

Once on your report, you can use the up and down arrows next to your row to move the row, or the trash icon to delete the row.

To add content to the cells within your row, click the cell to edit.

When complete, save your report.

The structure of the report design canvas is set using rows comprised of columns widths to provide cells into which content can be added, including visualizations, narrative text or images.

To edit a cell, click the cell. The report editor panel will pop up to the right hand side.

To add a visualization, search the Catalog and click the plus button next to a visualization. The visualization will appear on your report.

To add narrative text, click on the Text tab of the editor panel. Type and format your text as desired (if the text is too long for the cell, the bottom of the text will be hidden).

To add an image, click on the Image tab of the editor panel. Click to upload your image by browsing your computer and uploading (if the image dimension is not proportionally sized for the cell, it will stretch to suit).  The file size of an image will contribute to the file size of a report when downloading to PDF or sending to email.

When complete, Save your report (either at the bottom of the report editor panel, or at the top right of the report screen).

Once you have added a visualization to a report, you can further customize visualizations by configuring the panels:

  1. For master visualizations, configuring the chart appearance (captioning a chart, selecting a chart type, selecting visible data series, toggling labels and markers, displaying other information or details and selecting the data frequency)
  2. For most visualizations, selecting a custom date range option for the visualization (including those automatically triggered by the report’s schedule)
  3. For select data series, filtering the visualization by a query

Various visualizations can have various chart appearances, custom date ranges and queries for powerful report design control.

To customize visualizations on a report, toggle ‘Configure panels’ from the top horizontal menu bar.

Once the report is in configuration mode, you’ll see chart appearance, custom date and query filter options on the top right of various visualizations.

Click to configure chart appearance. For more information, refer to master visualization controls.

Click to customize the chart date range. For more information, refer to reporting date controls.

Click to filter by a query. For more information, refer to building a query.

To adjust a visualization’s appearance, click on the visualization control graph icon at the top right of select ‘Master’ visualizations.

From there, you can configure the chart appearance:

  • Which data series you wish to display on the visualization
  • What chart type you wish to choose (area, bar, line or spline; including whether to stack area charts)
  • Whether you wish to display the visualization’s labels, where the actual numeric value will display above the data
  • Whether you wish to display the visualization’s markers, where shapes will appear on the series for each data point on a series
  • Whether you wish to overlay visitation
  • Whether you wish to overlay the almanac calendar items
  • The granularity of data to display (daily, weekly, monthly, quarterly or yearly)

You can also reset a visualization back to its default settings. Click OK once complete, or cancel.

To apply a query to a visualization, click on the query cog icon at the top right of visualizations of select data series:

  • In a dashboard, the query will apply to the entire dashboard
  • In a report, the query will apply to the select visualization

Queries are common to all users within a venue and can only be edited by administration users.

From there, you can create a new query, edit an existing query, or edit the default query (which applies for all users, until they select an alternate query), choosing which data categories should display (for example with ticketing data, which products). You can also reset your view back to the default query. Click OK once complete, or cancel. Your view will refresh to apply the change.

When you creating or editing a report, you can choose:

  1. The default reporting period of the data you wish to view for the entire report (for example, if you’d like to view data across the month by default)
  2. Adjusted dates later to differ on a per visualization basis

On a per visualization basis, you can select:

  • Fixed date range (the visualization always shows the same dates, no matter when the report is sent – for example, ‘always show Jan – Dec 2010’)
  • Dynamic date range (the visualization shows a number of days before or after the report is sent – for example, ‘show the last 7 days’)
  • Standardized date range (the visualization shows a set period before or after the report is sent – for example, ‘show the quarter remaining’)

Default reporting period

The default reporting period is formed as part of the report’s overall settings, configured at the time of creation. This information, including the default reporting period, is also editable by clicking the edit report icon next to the report’s title.

When editing a report, the report design canvas will automatically show the last default reporting period from today. This date range is visible under the report title.

Adjusting the date of a visualization

To adjust the date of a visualization, toggle ‘Configure panels’ from the top horizontal menu bar.

Once the report is in configuration mode, you’ll see chart appearance, custom date and query filter options on the top right of various visualizations.

Click the calendar icon to customize the chart date range. From the drop down, select whether you wish to select a fixed, dynamic or standardized date range.

If you’ve selected a fixed date range, select the from and to date.

If you’ve selected a dynamic date range, select whether the visualization should reference historic or forecast (used for automating forecasts) data, then how many days before/after report delivery the time period should reference.

If you’ve selected a standardized date range, select whether you wish to use a date range by week, month, quarter or year and whether you wish to use the last period, period to date, next period or period remaining for that range.

When you’re ready, click Apply to complete or Cancel to close.

To remove a custom date range from a visualization (whereby the visualization will simply reference the reports date range), click Remove.

After making changes to a report design, click the Save icon from the top right of the report window to commit the changes.

To download a report to email, click the download PDF icon from the top right of a report.

The file may take a short while to compile, then a pop up modal will appear. Click the Download report button to proceed.

The file will then download to your browser.

Reports can be sent via PDF to email, either automated or on a one off basis.

To send a singular report via PDF to email, click on the send report icon (paper plane) at the top right of a report.

On the pop up modal, enter the recipient email addresses and hit enter after each selection to add them to the recipient list (click the delete icon next to an email address to remove it).

Once ready, click OK to complete or Cancel to close.

To manage report access permissions, enable restricted access for the report, which will lock the report to only be viewed by its creator and nominated users.

To restrict access, click the Lock icon from the top right of the Reporting screen. On the pop up modal, check the box to Enable restricted access.

All users will have their access disabled by default. To enable access for a user, click the red cross next to that user’s name to toggle access on (or again to toggle off). A green tick will appear under ‘can view’.

When finished, click Update to complete or Cancel to exit.

The report archive contains a list of previously reports previously sent to email. To access the archive, click on the Archive tab within the Reporting module.

To see a PDF version of the report as it was at the time it was sent, select the report from the table and click the download button.

To delete a report, hover over the report you wish to delete and click the Trash icon.

Load More

Insights (5)

To navigate to the Insights module, select the Insights module from the left hand menu.

Click to run the insight model of your choice (depending on the data you have available).

This insight model requires data from a presence integration such as WiFi or an alternative (such as RFID).

Location analytics via WiFi works by leveraging your venue’s existing WiFi network to monitor the presence of visitors for insight on movements and behavior to understand where visitors go within your venue, how long they spend there, what route they take and how often they return. There is no noticeable impact to the visitor experience – no app to download, or permission to accept. 

This works via either:

  • Devices connected to your network 
  • Optionally, additionally actively scanning for devices not connected to your network

Visitors are not personally identified, rather the presence of a device is identified. Data is then further de-identified at ingestion to protect privacy and is only ever available in aggregate. 

To access location analytics, select the Insights module from the left hand menu and click on the Location Analytics panel to load.

Within the insight model, you can click on the gear icon on a visualization top right to apply a query (filtering to a selection of access point zones, such as ‘All commercial activation zones’) or to apply a business rule (filtering the data source, such as to view connected devices only). To adjust your venue’s standard business rules for this data source, refer to Venues.

For more information on using calendar selections, visualization controls, query builders or data downloads, please refer to the Dashboards support chapter.

This insight model requires data from digital reviews (such as Facebook or Google), or visitor evaluation (such as an intercept survey, which may be for general entry or a specific activity such as an exhibition).

Sentiment analysis works by using natural language processing to identify themes, sentiment and emotions in visitor commentary. Results can be sampled to assess accuracy (which will usually involve a degree of interpretation), however usually demonstrate a silver (80 – 90%) accuracy for English language comments.

In the data ingested by Dexibit, reviewers are not personally identified, however a freeform text comment is included in the review. Venues may wish to use the query feature to filter out staff names and inappropriate comments if these are an issue from the general public. 

To access sentiment analysis, select the Insights module from the left hand menu and click on the Sentiment Analysis panel to load.

Within the insight model, you can click on the channel drop down at screen top right to select which set of comments you wish to view, or click on the gear icon on a visualization top right to apply a query (filtering to a sentiment type such as positive, negative and/or neutral and to exclude a dictionary of certain terms).

For more information on using calendar selections, visualization controls, query builders or data downloads, please refer to the Dashboards support chapter.

This insight model requires data including zip or postal codes (such as from ticketing, membership, commercial, WiFi active portal and/or surveys).

Depending on your venue’s local privacy legislation, you may wish to evaluate the use of zip codes as personally identifiable information and request resulting treatment to de-identify data. 

To access visitor origin, select the Insights module from the left hand menu and click on the Visitor Origin panel to load.

Within the insight model, you can click on the channel drop down at screen top right to select which source of zip codes you wish to view, or click on the gear icon on a visualization top right to apply a query (for example, filtering to ticket type or member product).

For more information on using calendar selections, visualization controls, query builders or data downloads, please refer to the Dashboards support chapter.

This insight model requires primary visitation and revenue data, however also benefits from expenditure and marketing campaign spend data, which can be entered via Venues and the Almanac respectively. 

To access unit economics, select the Insights module from the left hand menu and click on the Unit Economics panel to load.

For more information on using calendar selections, visualization controls, query builders or data downloads, please refer to the Dashboards support chapter.

Load More

Load More

Simulation (17)

In Simulation, Dexibit provides a forecast of what would have happened in normal or usual times, from which you can simulate scenarios. This provides a hybrid approach of machine learning and manual assumptions.

Firstly, the machine learning forecast works by using statistics to find patterns in your venue’s own data history (preferably, referencing at least 12 months of daily data – though more is preferable), to train a model specifically designed to predict visitation. Then, you can manually adjust this base visitation into a scenario, using playable controls. These controls use a combination of scaling factors, alternate predictions and factor insights.

Because these simulations are based on an underlying forecast using machine learning models, the simulation will provide a quality indicator for the base prediction accuracy.

Simulations are built from a machine learning based forecast of what would have been, during normal or usual times. The underlying forecast accuracy is displayed as a bronze (70 – 80%),  bronze (70 – 80%) or gold (90%+) accuracy, measured on a weekly basis. These should be considered as a contingency on the final result, as a +/- range.

Premium plans have access to the full machine learning model, which features all sorts of factors into the forecast and results in higher accuracies. All other plans use a basic model incorporating time series, public holidays and school terms for the venue’s specific region. Providing additional years of data may increase underlying forecast accuracy.

From this underlying forecast, manual controls are then used to produce a simulation for scenario planning based on the user’s business judgement.

During unpredictable or unprecedented times, consider scenarios a hypothesis rather than a prediction  for a wide range of possibilities.

 

The following assumptions can be used to create an assumption:

  • Closures
    Initial reopening, rolling subsequent closures
  • Visitor origin
    International tourism (by region), domestic visitor origin (local, drive in or domestic fly in)
  • Capacity
  • Opening days and hours
  • Demand
    Pent up, slow growth and subsequent reopenings
  • Custom segments

Training data for the underlying forecast comes from your venue’s visitation data, based on the data sources and business rules you have configured under venue management. Historic visitation data is visible in the simulation as an orange line, which can be toggled on or off by clicking on ‘Actual visitation’ in the legend. The baseline forecast is visible in the simulation as a dotted shadow line, which can be toggled on or off by clicking on ‘Forecast’ in the legend.

Context for the model comes from an almanac of calendar events happening in and around the venue.

To navigate to the Simulation module:

  • Select the Simulation module from the left hand menu

To access the assumptions pane on the right hand side, click the pull out arrow at the top right.

To simulate visitation, apply various assumptions as desired by clicking the toggle on a condition to turn it on. Note some conditions may require the entry of additional data to complete the assumption, whereas others may include preset assumptions which may be adjusted. Some condition controls are playable, such as scaling factors.

Once selected, assumptions will automatically apply to the data in the simulation in real time.

Simulation+, Classic or Premium upgrade (not available on free plan)

To simulate revenue, scroll to the bottom of the assumptions pull out panel. Click the plus icon to add a line of business, and enter the line of business name and Average Revenue Per Visit (ARPV). The total revenue for the simulation will automatically calculate to the right. Repeat to add subsequent lines of business (for example, ticketed admission, hospitality, merchandise, parking etc), or alternatively use a single visitor spend to represent all lines of business. To delete a line of business, hover over the line and click the X icon to remove.

On the primary scenario visualization, select ‘Revenue’ from the drop down list to view the simulation.

Simulation+, Classic or Premium upgrade (not available on free plan)

To simulate membership, scroll to the bottom of the assumptions pull out panel. Enter the current member volume, expected new members converting from future visitation and expected lost members churning through cancellation (on a monthly basis).

On the primary scenario visualization, select ‘Membership’ from the drop down list to view the simulation.

Saving a scenario will enable you to recall a scenario later and share with other users. To save a scenario, click the Save icon from the page top right.

 

 

 

 

 

 

To save a new scenario, leave the radio button option on ‘New’ and give the scenario a name and click Save. To overwrite an existing scenario, choose ‘Existing’ and click Save.

To edit the date range of data displayed:

  • Click the calendar icon on the top right hand corner
  • Select a From date
  • Select a To date (your To date will need to be following your From date)
  • Click OK
  • Once you have made a selection, your screen will refresh.

If you are viewing data for over a year at a time, a message may display to indicate you are viewing a long period of data.

Simulation+, Classic or Premium upgrade (not available on free plan)

Below the scenario, you’ll find a contributions analysis describing where visitation has been lost from.

Simulation+, Classic or Premium upgrade (not available on free plan)

Below the scenario, you’ll find a visual comparison of all plans. Hover over each to identify the scenario and inspect the visitation on a given day. Toggle scenarios on or off using the legend.

Simulation+, Classic or Premium upgrade (not available on free plan)

Committing a scenario to plan will enable you to monitor your scenario against actual and compare to goals. To commit to plan, click the Commit icon from the page top right.

To analyze the impact of COVID-19 on initial slowdown, closure, reopening and recovery, scroll down in the Simulator module, or search to add an impact assessment visualization to any dashboard or report.

To download raw data from any visualization, click the download icon on the top right of a visualization. The data will download a CSV file to your desktop.

To expand a visualization, click on the expansion arrows cog icon at the top right of visualizations in a dashboard, insight, forecast or simulation.

From there, for select master visualizations, you can view summary and periodic totals for weeks, months, quarters and years, including downloading this data.

Load More

Load More

Integration (5)

Before starting this integration, make sure you have administration access to your organization’s Google My Business, YouTube and Google Analytics (or a selection of which you wish to integrate). 

Google (Google Analytics and Google Reviews) and YouTube are owned by the same vendor, so can be integrated with a single connection link.

To connect Google and YouTube, navigate to the Venue module on the left hand side menu, and select to browse Sources to connect integrations.

From the Sources page, select the Social tab from the top horizontal menu.

Click Add.

Click the Google logo.

The application will open a new window in Google. Login using your Google profile which has administration access to your organization’s Google Analytics, Google Reviews and/or YouTube page. Google will ask you if you wish to grant access to a list of items for your Google systems, to which you will need to authorize to complete.

Note: This is a third party application and from time to time, the vendor may make changes to its interface – if you encounter an error message, please contact us.

Once you have completed your integration, you can close this screen.

Before starting this integration, make sure you have administration access to your organization’s Facebook page on your Facebook profile.

Facebook and Instagram are owned by the same vendor, so can be integrated with a single connection link.

To connect Facebook and Instagram, navigate to the Venue module on the left hand side menu, and select to browse Sources to connect integrations.

From the Sources page, select the Social tab from the top horizontal menu.

Click Add.

Click the Facebook logo.

The application will open a new window in Facebook. Login using your Facebook profile which has administration access to your organization’s Facebook page. Facebook will ask you if you wish to grant access to a list of items for your Facebook and Instagram pages, to which you will need to authorize to complete.

Note: This is a third party application and from time to time, the vendor may make changes to its interface – if you encounter an error message, please contact us.

Once you have completed your integration, you can close this screen.

Before starting this integration, make sure you have administration access to your organization’s Twitter profile.

To connect Twitter, navigate to the Venue module on the left hand side menu, and select to browse Sources to connect integrations.

From the Sources page, select the Twitter tab from the top horizontal menu.

Click the Connect to Twitter icon.

The application will open a new window in Twitter. Login using your organization’s Twitter profile. Twitter will ask you if you wish to grant access to a list of items for your profile, to which you will need to authorize to complete.

Note: This is a third party application and from time to time, the vendor may make changes to its interface – if you encounter an error message, please contact us.

Once you have completed your integration, you can close this screen.

Before starting this integration, you will need to setup a Google Alert for your organization’s name or keyword (for example, an exhibition title).

Record the name, URL and description of your Google Alert. Please note due to the nature of RSS feeds, this data cannot be backdated.  

Setup alert      Google help documentation

To connect Google Alerts, navigate to the Venue module on the left hand side menu, and select to browse Sources to connect integrations.

From the Sources page, select the Google Alerts tab from the top horizontal menu.

Click the Add button.

In the pop up modal, enter the name, URL and description of your Google Alert. Click OK to proceed, or Cancel to close.

Note: This is a third party application and from time to time, the vendor may make changes to its interface – if you encounter an error message, please contact us.

On implementation, Dexibit will connect and backdate a weather source on your behalf. 

To view your weather integration, navigate to the Venue module on the left hand side menu, and select to browse Sources.

From the Sources page, select the Weather tab from the top horizontal menu.

Load More

Entry (1)

Expenditure data can be used towards calculations of Net Value Per Visit for monitoring margins on a unit economics basis. Most organizations choose to only include Operational Expenditure (OPEX), rather than also Capital Expenditure (CAPEX). Expenditure can be entered on whatever granularity desired (usually monthly, quarterly or annually) and can be entered as a single or multi line item budget. 

To center expenditure data, navigate to the Venue module on the left hand side menu, and select to browse Sources.

From the Sources page, select the Expenditure tab from the top horizontal menu.

Click the Add button.

 

In the pop up modal, enter the name, start date, end date and cost of your budget.

When ready, click OK to complete or Cancel to exit.

Load More

Load More

Venue (10)

The administration section is a free form notes area for the documentation of data provenance, such as data sources, business rules and integrity checks to help users govern where data comes from, what happens to it and how it has been verified.

To add, edit or view administration documentation, navigate to the Venue module on the left hand side menu, and select to browse Administration to manage governance documentation.

Add or edit your documentation.

When you’ve finished your update, click Save.

In Dexibit there are two types of user privileges:

  1. Account administrators who have write access to change data sources, business rules, create templates and more
  2. General users who have read only access to view data

Additionally, users’ permissions can be adjusted to select data sources. 

To add, edit, suspend or delete users, navigate to the Venue module on the left hand side menu, and select to browse Access to manage venues and users.

Click the Users tab.

Click to Add a user, or alternatively select a user’s row from the table below and click to Edit, Disable, Enable (for example, if the User has locked themselves out through multiple incorrect password use, or if the User has previously been Disabled, such as during furlough) or Delete the user.

When adding a new user, enter the user’s name and email. You’ll need to choose their first dashboard template (we recommend ‘highlights’) and select the level of privilege you’d like the user to have. If you have multiple venues, assign them a primary venue.

When you’re ready, click OK to complete or Cancel to close.

Some functionality, visualizations and insights in Dexibit reference targets.

To add, edit or view targets, navigate to the Venue module on the left hand side menu, and select to browse Targets to add goals.

Select from the top horizontal tab menu of KPI targets, admission targets or exhibition targets. If you have more than 100 goals, navigate to page through the list. Click Add.

In the pop up modal, give the target a Name, select its Performance Indicator, provide a Start Date and End Date and define the Goal.

When finished, click OK to complete or Cancel to close.

To edit a goal, select the target from the table and click Delete.

To delete a goal, select the target from the table and click Delete.

Users’ data permissions can be restricted to exclude sensitive data sources (for example, if revenue is not desirable to be shared amongst all users), or only include select data sources (for example, an external user such as a third party retail operator who only access access to visitation data).

To restrict a user’s permission, navigate to the Venue module on the left hand side menu, and select to browse Access to manage venues and users.

Click the Users tab.

Select the user from the table, then click to Edit. In the modal pop up, select a Source to exclude and click the right motion arrow to move the source to the right hand column.

When finished, click OK to complete or Cancel to close.

In Dexibit, your account can support multiple venues (each with their own users, sources and configurations).

To swap venues, navigate to the Venue module on the left hand side menu, and select to browse Access to manage venues and users.

Click the Venues tab.

Select the venue you wish to view from the table and click to Load. You’ll notice your venue photo and name (top left) will update to reflect your selection.

Alternatively, click to Load portfolio view to view all venues at once*.

As you navigate back to your dashboard, you’ll see your data now summarizes all your venues together.

To configure your visualizations to view one, more or all venues, click the Venue icon at the visualization top right.

A pop up modal will display to make your selection.

When you’ve made your select, click OK to continue or Cancel to close.

To exit Portfolio mode, navigate back to Venues and click Exit portfolio mode.

*Requires Portfolio addon.

If your data sources include footfall, you can manage your footfall counter hardware infrastructure, whether manual (such as a hand clicker) or automated (such as a thermal counter, beam break or footfall camera).  

To manage footfall counters, navigate to the Venue module on the left hand side menu, and select to browse Hardware.

Click the Counters tab.

To add a counter, click Add.

Enter the Device ID (provided by your hardware equipment manufacturer) and enter an alias (a business name you wish to use for this device). You can select whether the device is enabled (for example, you may wish to disable hardware while it is being installed, tested or commissioned), represents an entrance and is automated (and should reference a data source integration as opposed to a manual upload).

To edit, select a counter from the table and click Edit.

To enable or disable, select a counter from the table and click to Enable or Disable.

When ready, click OK to complete or Cancel to close.

If your data sources include footfall, you can apply scaling factors to this data to manually force the data up or down. This is usually used to override footfall counters following a periodic audit using a manual test, to allow for undercounting or overcounting by the hardware device or to account for staff using an entrance. When using scaling factors, 1.0 is ‘normal’, 0.95% would scale down, 1.05 would scale up. 

To manage scaling factors, navigate to the Venue module on the left hand side menu, and select to browse Hardware.

Click the Scaling tab.

To add a counter, click Add.

Enter the Scaling Factor, select whether you wish to apply the factor to historic or forecast data and enter the start date and end date for the factor to apply for.

When ready, click OK to complete or Cancel to close.

To edit, select a factor from the table and click Edit.

To delete, select a factor from the table and click to Delete.

If your data sources include location analytics (such as WiFi or RFID), you’ll need to provide a floor plan, used in visualizations such as the heat map. We recommend using a simple floor plan, easy for business users to identify, such as the version used on visitor facing signage or brochures. You will need to have your floor plan as a single page PDF for each indoor level or outdoor area (such as a garden). 

To manage floor plans, navigate to the Venue module on the left hand side menu, and select to browse Hardware.

Click the Plans tab.

To add a plan, click Add.

Enter a business friendly name of the floor or area (such as ‘Ground floor’) and the sequence, starting at 0 for the lowest level or first logical area (you will need to use a numbered sequence for subsequent levels or areas to determine what order they should be presented in a list). Click Select plan image to upload the PDF file. The location of indoor positioning assets are configured elsewhere in the Hardware section.

When ready, click OK to complete or Cancel to close.

To edit, select a Plan from the table and click Edit.

To delete, select a Plan from the table and click to Delete.

If your data sources include WiFi, you can manage your access point hardware infrastructure from your onsite network.

To manage access points, navigate to the Venue module on the left hand side menu, and select to browse Hardware.

Click the Access Points tab.

To edit, select an access point from the table and click Edit.

When ready, click OK to complete or Cancel to close.

To enable or disable, select a counter from the table and click to Enable or Disable.

For key analytics concepts, business rules control where your data is sourced from and how it is transformed.

Changes made impact data integrity for all users.

To add, edit or view business rules, navigate to the Venue module on the left hand side menu, and select to browse Administration to manage governance documentation. Only administration users can change business rules. Click Rules.

Visitation

Visitation can be sourced from one or more of:

  • Footfall (including certain counters and scales)
  • Ticketing (including certain ticket products, types, statuses and scales)
  • Membership card or seasonal pass checkins or scans (including certain products, types and scales)

You’ll land on the Visitation tab.

Under Visitation source, select how you recognize a visitor.

If your visitation is counted from ticketing, select the applicable ticket products and types and the corresponding status (sold, scheduled or redeemed). When you have finished making changes, click Apply at the bottom of the screen to commit your changes.

If you scale some tickets to count these more than once (such as a multi day, plus one or family pass), select a ticket product or type and then edit the corresponding scaling factor below. When you have finished making changes, click Apply at the bottom of the screen to commit your changes.

Revenue

Revenue can be sourced from one or more of:

  • Footfall (including certain counters and scales)
  • Ticketing (including certain ticket products, types, statuses and scales)
  • Membership card or seasonal pass checkins or scans (including certain products, types and scales)

Click to navigate to the Revenue tab.

Under Define lines of business, click to Add various lines of business as you usually refer to these (such as ticketing, parking, cafe, retail, etc).

Once you have defined your lines of business, under Configure lines of revenue, select a revenue line identifier from your database from the table and click to Edit.

Associate the line from your database with a line you’ve defined (you can reuse a line multiple times to consolidate your database representation). Dexibit provides prebuilt visualizations and insights for various revenue categories (such as ticketing or retail). To have this line displayed on corresponding visualizations, use the drop down list to tag the line with applicable categories. Dexibit also provides insights for per visitor analysis (such as average revenue per visit). To have this line included in these calculations, check the Visit related box. When finished, click OK to complete or Cancel to close.

Ticket

Often raw ticketing data is complex. In Dexibit, you can configure business rules to automatically transform data into a state ready for the user.

Click to navigate to the Ticket tab.

Under Define ticket product groups and Define ticket type groups, click to add group names.

Once you have named your groups, under customize product and ticket type groups, check a ticket identifier from your database from the table. Below the table, associate the line from your database with the lines you’ve defined via the drop down list (you can reuse a line multiple times to consolidate your database representation). When finished, click Assign to commit.

To remove a grouping, check a ticket identifier from the table. Below the table, click Remove groups to undo the assignment.

Timing

Some functionality, visualizations and insights in Dexibit reference the financial year. 

Click to navigate to the Timing tab. Use the calendar picker to choose the day of the year your organization’s financial year starts on. When finished, click Save to commit.

Presence

When location analytics sources data from your WiFi network, it can reference either connected devices or all devices (even those not connected to your WiFi network). For more information, see location analytics. In Dexibit, you can set the default your users will see, though they can change this filter at a visualization level if data is available. 

Click to navigate to the Presence tab. Select your preferred device. When finished, click Save to commit.

Load More

 

Didn’t find what you were looking for? Submit a ticket.

Help