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Success Manager

To apply for a role at Dexibit,
email your resume to recruits@dexibit.com

Level             Open
Capacity      Full time
Type              Employee
Location      New Zealand (preferably Dexibit’s Auckland office, open to domestic remote)

Who we are

Do you love dinosaurs and data? We are Dexibit, and we do! We serve the visitor attractions industry, and we’re on a mission to democratise data and unlock the precious insights buried deep within. Our world leading Kiwi SaaS product empowers museums to zoos to theme parks to make data driven decisions. We work with big names like the Smithsonian alongside your favourites here at home, like MOTAT. We’re a diverse, empowered team who have collected a fair few awards in our time from HiTech, NZIBA, TIN and more!

What we do

Dexibit predicts and analyses visitor behaviour to drive engagement and bring more people through the doors. Our product includes forecasts, insights and dashboards equipped with machine learning, natural language processing and more. 

We serve predominantly larger venues through an enterprise sales business model and pride ourselves with our leading success motions that help bring Dexibit’s international industry focus to our customers through our product. 

The startup environment is fast paced. We’re always learning, discovering, and adjusting course. We take a super collaborative approach to getting stuff done. This means you will be exposed to the complete engine of how product and customer teams come together to deliver insight through technology to users.

Success at Dexibit

We have a proactive and hands on approach to success at Dexibit and believe in going above and beyond to support our customers in their data journeys to get the best from Dexibit. Empowering places we love to visit means taking them from gut feel to insight inspired, democratizing data and reducing time to insight. In this work, we are a strategic partner and trusted advisor. We know our industry, our data, our product, our customers and how to create magic at the intersect. 

In addition to Dexibit, we use Salesforce, Hubspot and Atlassian to round out our customer team tooling.

What you’ll bring

You’ll have experience in a customer facing role with exposure to data, software (preferably as a service) and a quota carry. 

  • Foster Trust: You’ll build and nurture strong, enduring relationships with our partners, serving as a trusted advisor. Your ability to listen and empathise with curiosity to understand the customer’s problems will be key to establishing trust.
  • Promote Accountability: You’ll take ownership of customer accounts, ensuring a seamless transition from initial engagement to maximizing the value of their data. You’ll collaborate with clients to define clear data objectives and work alongside them to achieve these goals.
  • Champion Learning: A passion for learning is at the heart of what we do. You’ll proactively seek opportunities to expand your knowledge in data driven insights and industry trends. By staying up to date, you’ll offer innovative solutions that empower clients to make informed decisions.
  • Demonstrate Integrity: we believe that integrity is the foundation of strong relationships within our team and across the organization. As a Success Manager, you will consistently demonstrate honesty and transparency with your team and clients.
  • Embrace Adaptability: The landscape of data and insights is ever evolving. You’ll thrive in an environment that demands proactivity and adaptability, quickly adjusting to new challenges and opportunities. Your flexibility will be essential in guiding clients through change.

Most importantly, you must demonstrate an ability to work in a collaborative environment, be an organised and confident problem solver and be able to communicate complex ideas clearly in a distilled, meaningful manner.

You’ll need:

  • Excellent written and verbal communication
  • Bachelor’s degree or higher (in an engineering, science, or related discipline)
  • A love of working with customers and a willingness to go the extra mile for them
  • A natural ability to actively listen, be curious, ask high impact questions and deliver clear, contextualised information
  • Demonstrated math and analytical skills and the ability to creatively yet pragmatically apply these in real world scenarios to solve problems
  • An understanding SaaS mechanics
  • A quick study and product mindset

Even if you can’t tick all the boxes we still encourage you to apply! Dexibit recognises all our team as diverse and unique individuals, and we’ll meet you where you’re at.

Key responsibilities/accountability

  1. Plan for seamless onboardings, as well as ongoing customer relationships, including renewals, expansion and customer health
  2. Maintain customer data integrity to a high standard and provide valuable recommendations to enhance insights extraction
  3. Develop and share deep knowledge of the industry, customers, users and their data opportunities
  4. Be an expert in Dexibit’s product and attractions data as an industry evangelist
  5. Keeping a product ear for feedback and opportunity

Download Visitor Excellence Kit

Download Visitor Excellence Kit

As the global leader in big data analytics for visitor attractions, Dexibit takes privacy seriously. Read more about how we treat your privacy.

Download Data Audit Workbook

Download Data Audit Workbook

As the global leader in big data analytics for visitor attractions, Dexibit takes privacy seriously. Read more about how we treat your privacy.

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As the global leader in big data analytics for visitor attractions, Dexibit takes privacy seriously. Read more about how we treat your privacy.