We head to London to chat to Rachel Mackay, author of the Recovery Room, recently named Blooloop Top 50 Influencer and Manager of the Palaces at Kew.

Rachel shares the strategies and tactics that have worked to get visitors back in the door and having a good time during the middle of a pandemic, managing capacity at visitor attractions, leading front of house teams for success, and key metrics for senior leaders to manage when it comes to planning, setting goal targets and reporting.