Insight Bites: Visitor Experience
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Check out our mini-masterclasses on visitor experience best practices:
Capturing voice of the visitor
An introduction to Net Promoter Score (NPS), how to apply it in visitor attractions and interpreting results.
Analyzing visitor remarks
Using Natural Language Processing (NLP) to interpret freeform visitor remarks for emotions, themes and key topics to improve visitor happiness and engagement.Â
Exploring what visitors do onsite
A brief dive into location analytics technologies and how to use these to understand visitor behavior onsite, including dwell time, pathways and repeat visits.
Want to learn more about Dexibit?
Talk to one of our team to hear more about bringing big data analytics to your visitor attraction
Featured Resources
Discover industry leading resources for visitor attractions professionals
David Hingley, Head of Visitor Experience at Tate, talks about an initiative to ...
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Arthur G Affleck III, Executive Director for the Association of Children's Museu...
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