Navigating reopening and recovery with Angie Judge and Jack Szeltner

Navigating reopening and recovery with Angie Judge and Jack Szeltner

Angie Judge (Chief Executive, Dexibit) and Jack Szeltner (Sales Director, Dexibit) dig into the big topic of how visitor attractions are navigating recovery in the wake of COVID-19.

Angie uncovers what reopening visitation benchmarks we’re seeing, what strategies and tactics different venues are deploying and how everyone is approaching the challenges of reopening, recovering and returning – or at least settling – into a new normal.

Show notes

Learn more about our free visitation dashboard for visitor attractions: join.dexibit.com.

 Ready for more?

Listen to all our other podcasts here:

Privacy in a pandemic with Jules Polonetsky, CEO of the Future of Privacy Forum

Privacy in a pandemic with Jules Polonetsky, CEO of the Future of Privacy Forum

We talk to leading global privacy expert Jules Polonetsky, CEO of the Future of Privacy Forum about philosophy, nudity, liberty, bluetooth, pregnancy, immunity passports and surveillance – along with the practicalities of privacy ethics and legalities in the age of COVID-19 for visitor attractions, such as managing visitor health, temperature checks, symptomatic staff and more.

Show notes

Follow the Forum’s work at fpf.org.

 Ready for more?

Listen to all our other podcasts here:

Put your seat backs upright with Ben Baldanza

Put your seat backs upright with Ben Baldanza

Tune in to learn about the future of tourism for visitor attractions from a global expert and leader with a foot in each camp. Ben Baldanza sits on the Board of Directors for both Six Flags theme parks and Jet Blue airline, having spent a decade as CEO of Spirit, Ben is also an Adjunct Professor of Economics with George Mason University and is a cohost on Airlines Confidential. Ben calls for the tourism industry to work together, explains what to expect in market forces and consumer behavior under COVID-19, discusses price theory in the face of changing demand and emphasizes the role of data science in navigating recovery.

Show notes

Tune in to Airlines Confidential at airlinesconfidential.com.

 Ready for more?

Listen to all our other podcasts here:

Global voices of visitor attractions

Global voices of visitor attractions

In the wake of the COVID-19 crisis, Dexibit talks to industry associations from around the world to hear how visitor attractions are faring in each region. 

 Ready for more?

Listen to all our other podcasts here:

Post pandemic psychology with Victoria Alogna, Ph.D. Psychology

Post pandemic psychology with Victoria Alogna, Ph.D. Psychology

Victoria Alogna, Ph.D. Psychology and Data Scientist at Dexibit, discusses the science behind visitor behavior and what attractions can expect when reopening.

Understand how people respond to crises, the importance of maintaining trust with your visitors during this time, and why we should be wary of surveys where people rate their likelihood to visit attractions in the future.

 Ready for more?

Listen to all our other podcasts here:

The ghost light burns with Claire Spencer AM, CEO Arts Centre Melbourne

The ghost light burns with Claire Spencer AM, CEO Arts Centre Melbourne

Claire Spencer AM, CEO Arts Centre Melbourne reflects on how the ACM values and focus on people has carried her team through the crisis so far, along with shareable resources on building resilience and industry efforts to help colleagues deal with the trauma of COVID-19.

Show notes

For mental health resources for the arts sector, see www.artswellbeingcollective.com.au.
The ACM guide to change and adaptability bit.ly/36j64LW.
Supplementary resource on health care for arts workers bit.ly/2ZfVWlB.

 Ready for more?

Listen to all our other podcasts here:

Webinar: Visitor experience innovation for reopening

Webinar: Visitor experience innovation for reopening

Calling all visitor services, operations and experience leaders preparing for reopening – find out how these attractions are preparing in innovative ways to welcome visitors back with laughter and learning while keeping to physical distancing. We talk to the Smithsonian’s National Museum of African American History and Culture, NASA’s Space Center Houston and Monterey Bay Aquarium about what the future holds.

Speakers:

  • David Rosenberg, Vice President Guest Experience, Monterey Bay Aquarium
  • Chance Sanford, Guest Experience Director, Space Center Houston
  • Angie Judge, Chief Executive, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

#ReopenRun – visitor point of view and behind the scenes interviews

#ReopenRun – visitor point of view and behind the scenes interviews

As attractions start to open, join Angie and Cece as they explore New Zealand, one of the first countries to reopen, to see how various venues are operating post lockdown for COVID-19 – capturing the visitor point of view plus leadership interviews behind the scenes.
Has your venue reopened? Join us with the hashtag #ReopenRun.

#ReopenRun introduction

To understand the context of the health, economic and regulatory environment these venues are opening into, get a quick download on New Zealand’s COVID-19 approach and results. New Zealand achieved elimination with a hard and fast lockdown and at the time of filming is at ‘Alert Level 2’, whereby businesses and schools operate, but distancing, capacity, contact tracing and other health measures are in place.

Auckland Museum

We’re at Auckland War Memorial Museum Tāmaki Paenga Hira for reopening day and witness the pōwhiri (welcome ceremony). The Museum are using a virtual queue system for capacity and line management plus contact tracing, along with visitor wayfinding controls plus restrictions for exhibitions and interactives. We talk to David Reeves, Director Collections and Research about adapting cultural practices for COVID-19, accessioning during a pandemic and going digital with audience engagement.

Sky Tower

Sky Tower is an observation deck and bungy experience nestled in the Sky City entertainment precinct, complete with restaurants, bars, a hotel and casino. We were impressed by Sky City’s branded health and safety campaign and excellent signage. Plus, we go behind the scenes to talk to Sky Tower Manager William Surya, before taking a leap off the side of the Tower with AJ Hackett’s bungy team!

Rainbows End

Angie and Cece head out to Auckland’s largest theme park, Rainbows End. Chief Executive Officer Karen Crabb explains the thinking behind compulsory Personal Protective Equipment (PPE) for staff, the intricacies of bag checks at a distance, a move to contactless payment and new safe ride procedures for guests.

Eden Park Stadium

Angie and Cece head to Eden Park, New Zealand’s national stadium and home of the All Blacks. Chief Executive Officer, Nick Sautner shares with us the joy of seeing a near 40,000 tickets sold ahead of the opening game of the new post COVID-19 rugby season as New Zealand stadiums are first in the world to welcome near sell out crowds.

MOTAT

For the kid in all of us, Cece climbs all over MOTAT to explore every inch of its visitor experience across two sites after a staged reopening, navigating a split ticket and multi site contact tracing. Plus, we talk to Sarah Somerville, Public Programmes Manager about offer repricing, education programs, older volunteers, touch interactives … and MOTAT’s genius drive in movies!

Auckland Zoo

We visit Auckland Zoo who are celebrating near normal visitation just a couple of weeks into reopening. Virtual queues are no longer needed and the physical distancing signage has gone, but we talked to Phil McGowan, Head of Visitor Experience & Business Performance, (accompanied by a few cheeky Kea) about operational measures the Zoo transitioned through, staff and visitor feedback and visitation trends for this outdoor venue in their first holiday weekend. Plus, Cece gets up close with the Zoo’s pride and joy.

SEALIFE Kelly Tarltons

SEALIFE Kelly Tarltons is an underground aquarium on Auckland’s waterfront with a rich history, where the team have done an outstanding job of communicating expectations to guests and optimizing capacity using visitor journey flow. Cece gets up close with a few feathered friends on the ice and catches up with General Manager Dan Henderson on the Aquarium’s operations over lockdown and lessons learned from the Merlin Entertainments family.

Auckland Art Gallery

When New Zealand reopened, not all venues decided to open straight away, with Auckland Art Gallery Toi o Tāmaki being one of those. As the Gallery announced its reopening for 13th June, Cece gets an inside peek at what awaits its visitors and discusses leadership considerations and the future of blockbuster exhibitions with Director Kirsten Paisley.

 

Auckland Library

Cece heads into the Auckland Library Ngā Pātaka Kōrero o Tāmaki Makaurau to ask what happens to books when we return them, to hear about how librarians have been checking up on the elderly during lockdown and to peek into the Library’s basement! Plus, hear about resource balancing for librarians on reopening, physically distancing shelves and continuing online innovation with Rhion Munro, Team Leader – Unique Experiences.

Stardome Observatory

On the eve of their reopening, Stardome Chief Executive, Victoria Travers, talks to Cece about cultural, celestial and community considerations around reopening – plus the practicalities of planetarium theatre timed seating, prioritizing school tours and dealing with touch exhibitions.

LIVE: Reopening benchmarks

This session was broadcast on Tues 23 June, 4PM EST.

With many venues around the world reopening, visitation levels are not what they used to be. Join Angie Judge, Chief Executive, as she presents findings from Dexibit’s big data analytics solution. Discover how your venue’s performance compares to other reopened attractions, regional trends, trends by attraction type and what to expect as reopening continues.

LIVE: Ask us anything

This session was broadcast on 3 June, 4PM EST.

Angie and Cece answer the FAQ we get from our #ReopenRun. From capacity management, protective equipment, creative signage, and cleaning schedules to hand sanitizer – they talk about it all!

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Crisis, creativity and compassion with Christy S Coleman, Executive Director at Jamestown-Yorktown Foundation

Crisis, creativity and compassion with Christy S Coleman, Executive Director at Jamestown-Yorktown Foundation

We talk with Christy S Coleman, Executive Director at Jamestown-Yorktown Foundation on dealing with difficult decisions, including furloughs and redundancies.

 Ready for more?

Listen to all our other podcasts here:

Webinar: Building new attractions in a pandemic

Webinar: Building new attractions in a pandemic

Leaders from the U.S. Olympic & Paralympic Museum, National Museum of the United States Army and Weta Workshop share how COVID-19 has impacted their new build attractions and Location Based Experiences. From building world class visitor experiences and shaping operational procedures to pivoting opening schedules amidst the crisis, our speakers share stories and learnings that resonate with both new build and established attractions alike.

Speakers:

  • Tammy Call, Director, National Museum of the US Army
  • Jake Downing, Head of Tourism, Weta Workshop
  • Robert E Brady, VP Museum Operations, US Olympic and Paralympic Museum
  • Angie Judge, Chief Executive, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Webinar: Planning for an uncertain future

Webinar: Planning for an uncertain future

 

Join Diana Pan, Chief Technology Officer Museum of Modern Art (MoMA) in New York together with Angie Judge, Chief Executive Dexibit and Pip Gilbert, VP Product Dexibit on how to use scenario simulation modelling to inform decisions for future planning.

Speakers:

  • Diana Pan, Chief Technology Officer, Museum of Modern Art (MoMA)
  • Angie Judge, Chief Executive, Dexibit
  • Pip Gilbert, VP Product, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Webinar: View from the other side – reopenings in Asia

Webinar: View from the other side – reopenings in Asia

With attractions in Asia beginning to reopen, we’re closely looking at the region to see what we can expect next for our industry. Join experts from IAAPA and more as they share what they’re seeing across the Asian market during this time and what global attractions can learn from the region.

Speakers:

  • June Ko, Vice President Asia Pacific, IAAPA
  • Alan Mahony, Vice President, Marine & Waterpark Operations, Atlantis Sanya China
  • Oliver Cully, Chief Executive, Scallywag Entertainment
  • Angie Judge, Chief Executive, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Not the future we planned with Elizabeth Merritt from American Alliance of Museums

Not the future we planned with Elizabeth Merritt from American Alliance of Museums

Elizabeth Merritt, Vice President, Strategic Foresight & Founding Director, Center for the Future of Museums at the American Alliance of Museums joins us to discuss what the future looks like for museums and attractions in the face of COVID-19.

 Ready for more?

Listen to all our other podcasts here:

Webinar: Engaging visitors while closed

Webinar: Engaging visitors while closed

Brought to you by Dexibit, together with Field Museum, Shedd Aquarium and Canada’s Wonderland. You know them for their charismatic T Rex, curious penguins and immersive online rollercoasters, go behind the story of three attractions that have shot to even higher fame by finding innovative ways to engage visitors during COVID-19 closure.

Speakers:

  • Andrea Rodgers, Vice President, Public Relations and External Affairs, Shedd Aquarium
  • Katharine Uhrich, Social Media Manager, Field Museum
  • Grace Peacock, Director of Communications, Canada’s Wonderland
  • Angie Judge, Chief Executive, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Webinar: Visitor attractions managing through crisis

Webinar: Visitor attractions managing through crisis

Brought to you by Dexibit, together with the American Alliance of Museums (AAM), IAAPA and Blooloop – this webinar discusses impacts, approaches and strategies for managing visitor attractions through the COVID-19 pandemic.

Speakers:

  • Charles Read, Managing Director, Blooloop
  • Susan Storey, Director Global Communications, IAAPA
  • Laura Lott, Chief Executive, American Alliance of Museums
  • Angie Judge, Chief Executive, Dexibit
  • Pip Gilbert, VP Product, Dexibit

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

Featured Resources

Discover industry leading resources for visitor attractions professionals

Hear how Chief Revenue and Marketing Officer Melissa Felder thinks about loyalty...
Podcast
Loyalty
Explore key metrics to measure loyalty and how you can design loyalty to maximiz...
Playbook
Loyalty
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shar...
Podcast
Retail
Grab a hot drink and sit back to enjoy this mini masterclass series on growing r...
Insight bites
Retail
Lines of business such as merchandise, hospitality, parking or even accommodatio...
Playbook
Retail

Lessons from Christchurch with Jenny Harper, former Director at Christchurch Art Gallery

Lessons from Christchurch with Jenny Harper, former Director at Christchurch Art Gallery

Jenny Harper, former Director at Christchurch Art Gallery Te Puna o Waiwhetū in New Zealand recounts a beautiful story of resilience and hope from the other side of a crisis – nearly a decade on from the Christchurch earthquake of 2011 which took 185 lives and injured thousands more. Jenny speaks of getting back to basics, the importance of communication, working with art in ‘outerspaces’ and the need for community, family and love in the face of adversity.

 Ready for more?

Listen to all our other podcasts here: