People first retail at The Metropolitan Museum of Art with Will Sullivan

People first retail at The Metropolitan Museum of Art with Will Sullivan

Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shares insights on how to blend retail and visitor experiences together. Sometimes, ’where can I find the gift store?” is the most important question you’ll answer at your visitor attraction. Through understanding the 360 holistic visitor experience via data and strategies to align retail arms with your attraction’s mission – you create impactful memories that your visitor takes home forever.

Show notes

Learn more about Will Sullivan.

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Insight Bites: Optimizing Revenue

Insight Bites: Optimizing Revenue

Check out our mini-masterclasses on how to optimize revenue at your attraction:

Optimizing gift shops

By capturing accurate data, you can understand consumer buyer behaviour at your attraction. How can your optimize your physical store to extend the visitor experience?

Drive E-Commerce Sales

E-commerce allows you to extend your visitor experience beyond just your physical store. How can your attraction develop and scale your e-commerce operations to drive growth?

Want to learn more about Dexibit?

Talk to one of our team to hear more about bringing big data analytics to your visitor attraction

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Optimizing Retail Revenue via Brick and Mortar and Ecommerce

Optimizing Retail Revenue via Brick and Mortar and Ecommerce

Lines of business such as merchandise, hospitality, parking or even accommodation may not be core in the attraction, yet are still an important part of the visitor experience and overall revenue picture.

Enhance your buying, planning, and selling processes to streamline growth. Recognize retail opportunities for optimizing conversions and understanding consumer behavior to align your retail to your visitor experience.

This 21-page guide outlines best practices for gaining insight on product strategy, effective retail buying and planning, improving sales, understanding consumer behavior, and predicting revenue.

What's inside:

With this playbook, lead your team to:

  • Analyze consumer spending including transaction rates and basket size
  • Understand in store conversions and what impacts shopper spend
  • Compare outlet performance 
  • Streamline order provisioning and shipping 
  • Discover insights for buying and planning
Grab a hot drink and sit back to enjoy this mini masterclass series on growing retail reve…
Will Sullivan, Head of Visitor Experience at the Metropolitan Museum of Art shares insight…

3 ways retail can create a superior visitor experience

An exit through the gift shop could easily be an afterthought of a few souvenirs in a visi…

Want to learn more about Dexibit?

Talk to one of our team to hear more about predicting and analyzing visitor behavior for retail revenue